Brisbane Towing Service’s Approach to Return and Refund Requests
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Brisbane Towing Service handles returns and refunds in accordance with the Australian Consumer Law under the Competition and Consumer Act 2010.
Return Requests
If you are not satisfied with a product or service provided by us, please notify us within 14 days of purchase with a valid reason for your return. We aim to resolve complaints quickly and fairly.
Refund Conditions
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Refunds will be considered only for unopened, unused, or faulty goods.
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If your return request is accepted, we will refund the amount paid via the original payment method.
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Refunds will be processed promptly once the returned goods are received and inspected.
Exclusions
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Services already rendered (such as completed towing jobs) are generally non-refundable, unless found to be in breach of consumer guarantees.
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Refunds are not applicable for change-of-mind after the service is initiated or completed.
Discretionary Policy
All refund decisions are at the sole discretion of Brisbane Towing Service. We are committed to providing fair outcomes in line with customer rights and our service values.
Contact Us
For all returns or refund-related enquiries, please contact us:
📧 Email: info@brisbanetowingservice.com.au
📞 Phone: 0462 555 552
🌐 Website: www.brisbanetowingservice.com.au
