How Brisbane Towing Service collects and protects your information and privacy.

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Brisbane Towing Service is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

Sensitive Information

Sensitive information includes data such as an individual’s racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, criminal record, or health information.

We will only use sensitive information:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law

What is Personal Information and Why Do We Collect It?

Personal Information is information or an opinion that identifies an individual. Examples include: names, addresses, email addresses, and phone numbers.

This information is obtained in many ways including:
interviews, correspondence, telephone, email, our website, publicly available sources, and from cookies.

We collect your Personal Information to:

• Provide our services to you

• Communicate with clients

• Improve and market our services

You can unsubscribe from our marketing communications at any time by contacting us in writing.

Third Parties

Where reasonable, we collect your Personal Information directly from you. However, we may also receive information from third parties. In such cases, we will notify you and ensure transparency.

Disclosure of Personal Information

Your Personal Information may be disclosed:

• With your consent

• When required or authorised by law

Security of Personal Information

Your Personal Information is stored securely to protect it from misuse, loss, and unauthorised access or disclosure.

We retain information for at least 7 years in client files. Once it is no longer needed, we take steps to destroy or de-identify it.

Accessing and Updating Your Personal Information

You may access or update your Personal Information by contacting us in writing.

We do not charge a fee for access requests but may charge a small administrative fee for providing a copy.

To protect your information, we may require identification before releasing the data.

Maintaining the Accuracy of Your Personal Information

We take reasonable steps to ensure your Personal Information is accurate and up to date. Please notify us if any details need to be corrected.

Policy Modifications

This policy may be updated from time to time. The latest version will always be available on this page.

Contact Us

If you have any questions about this Privacy Policy or would like to update your information:

📧 Email: info@brisbanetowingservice.com.au
📞 Phone: 0462 555 552
🌐 Website: www.brisbanetowingservice.com.au